Privacy Notice

Last updated: April 2026

1. Introduction

Hardian Ltd t/a Hardian Health ("we", "our", or "us") is committed to protecting your privacy. This Privacy Notice explains how we collect, use, and safeguard your information when you use the HaRi platform.

2. Information We Collect

Information you provide:

Account information (name, email, company details)
Profile information (job title, company size)
Payment information (processed securely by Stripe)
Communications (support inquiries, feedback)

Information collected automatically:

Usage data (pages visited, features used, search queries)
Device information (browser type, operating system)
IP address and location data
Cookies and similar technologies

3. How We Use Your Information

We use the information we collect to:

Provide and maintain the Service
Process transactions and send related information
Send administrative information (updates, security alerts)
Respond to your inquiries and provide support
Improve and personalize the Service
Monitor usage patterns and analyze trends
Detect and prevent fraud or abuse

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

Contract: Processing necessary for our contract with you
Legitimate interests: Improving our Service, fraud prevention
Consent: Marketing communications (where applicable)
Legal obligation: Compliance with applicable laws

5. Data Sharing

We may share your information with:

Service providers: Third parties who help us operate the Service (hosting, payment processing, analytics)
Business partners: With your consent, for joint offerings
Legal requirements: When required by law or to protect our rights

6. Subprocessors

We use the following third-party service providers (subprocessors) to help us operate HaRi. Each subprocessor only processes the minimum data necessary for its function. We do not sell your data to any third party.

Subprocessor	Purpose	Data processed	Location
Render	Application hosting and database	All application data (encrypted at rest and in transit)	EU (Frankfurt)
Stripe	Payment processing	Payment details, billing information, email address	US (with EU data processing)
Cloudflare	File storage (R2) and bot protection (Turnstile)	Uploaded files, bot detection signals	Global (EU-preferred routing)
Backblaze	Regulatory data storage (B2)	Regulatory dataset files (no personal data)	EU
PostHog	Product analytics	Usage events, feature interactions, name and email (consent required)	EU
Sentry	Error monitoring	Error logs, stack traces (PII excluded)	EU
Mailgun	Transactional email	Email address, email content	EU

We will update this list when we add or change subprocessors. PostHog analytics is only active when you have given consent via our cookie banner.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes.

8. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to or restrict processing
Data portability
Withdraw consent

To exercise these rights, please contact us at hari@hardianhealth.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Cookies

We use cookies and similar technologies to enhance your experience. Essential cookies are required for the Service to function. You can control non-essential cookies through your browser settings.

12. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

13. Changes to This Notice

We may update this Privacy Notice from time to time. We will notify you of significant changes through the Service or by email.

14. Contact Us

If you have questions about this Privacy Notice or our data practices, please contact our Data Protection Officer at hari@hardianhealth.com.

Hardian Ltd t/a Hardian Health
167-169 Great Portland Street
5th Floor
London
W1W 5PF
Registered in England and Wales